Updated 11 August 2026

1. Shipping Rates & Fees

• Free shipping on all orders over R1,750.00.Orders below R1,750.00 are subject to a R175.00 delivery fee.

• All prices, including the delivery fee, are shown inclusive of VAT.

• We do not charge additional handling fees.

• Orders are delivered by courier to the delivery address provided when the order is placed.

• Customers may also choose to collect their order from our premises during our published office hours, in which case no shipping fee will apply.

• Please wait until you have received confirmation that your order is ready before arriving for collection.

2. Processing & Delivery Times

In-stock orders are normally dispatched within three business days after payment has been confirmed.

Orders placed after 2 PM SAST (GMT+2)will be regarded as received for processing on the following business day.

Orders are processed and dispatched on business days only. “Working days” and “business days” mean Monday to Friday, excluding weekends and South African public holidays.

Estimated courier delivery times after dispatch are:

• Major metropolitan areas: approximately 1–3 business days.
• Outlying areas: up to approximately 7 business days.

These delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, service interruptions or unusually high delivery volumes.

We generally ship using The Courier Guy and select an appropriate economical delivery service for the destination. Where necessary, we may use an alternative courier service.

Where payment is made by EFT or another manual payment method, a pro forma invoice will be sent by email for payment. The order will only be released for dispatch once payment has been cleared in our bank account. This does not apply to card or other instant payment methods, which are processed immediately.

3. Stock Availability & Delayed Orders

The dispatch times above apply to products that are in stock.

If an item is temporarily unavailable, on backorder or requires a longer lead time, we will contact you as soon as reasonably possible and advise you of the expected availability or delivery timeframe.

Where we are unable to fulfil an order, we will notify you and arrange a refund of any amount already paid in accordance with applicable South African consumer legislation.

4. Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

You can use the tracking link or courier's website to monitor the progress of your delivery.

Please note that tracking information is provided by the courier and may not always update immediately after collection from our premises.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact name and telephone number when placing an order.

Please contact us as soon as possible if you need to amend your delivery details. Once an order has been collected by the courier, we cannot guarantee that the delivery address can be changed and additional courier charges may apply.

6. Failed Deliveries

Please ensure that someone is available to receive the parcel at the delivery address provided.

If delivery is unsuccessful because:

• the address supplied is incorrect or incomplete;
• nobody is available to receive the parcel after reasonable delivery attempts; or
• the courier is otherwise unable to complete delivery for reasons attributable to the recipient,

the parcel may be returned to us.

Where additional courier charges are incurred as a result, we may require payment of the additional delivery or re-delivery cost before the parcel is dispatched again.

7. Damaged, Missing or Lost Shipments

Risk in the goods passes to you only once the goods have been delivered to you.Please inspect your parcel as soon as possible after delivery.

If a parcel arrives visibly damaged, appears to have been tampered with, or items are missing, please contact us as soon as possible, preferably within 24 hours of delivery, and provide photographs of the parcel and its contents where possible.

Prompt notification helps us lodge a claim with the courier and investigate the matter quickly.

This requested reporting period does not limit any rights you may have under applicable South African consumer legislation.

If your tracking information indicates an unusual delay or your parcel appears to have been lost in transit, please contact us so that we can investigate the shipment with the courier.

8. Shipping Destinations

We currently offer online shipping throughout South Africa.

International shipping may be arranged on request. Please contact us before placing an international order so that we can confirm availability, shipping costs, delivery arrangements and any other applicable requirements.

International shipping charges, customs duties, taxes or import charges applicable in the destination country will be advised or dealt with as agreed before the order is confirmed. Any customs duties, import taxes, or related fees are the customer’s responsibility and are not included in our shipping fees.

9. Returns

Shipping and delivery are separate from our return, exchange and refund conditions.

Please refer to our Return & Refund Policy for information regarding cancellations, returns, exchanges, defective products and refunds.

For any shipping-related questions, please contact us using the details provided on our Contact Us page.